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What is eCall?

The 112-based eCall in-vehicle system’ is an emergency system, comprising in-vehicle equipment and the means to trigger, manage and enact the eCall transmission, that is activated either automatically via in-vehicle sensors or manually, which when triggered, establishes a 112-based audio channel by means of public mobile wireless communications networks, between the occupants of the vehicle and the official emergency call response provider (PSAP);  and provides the state appointed PSAP with a 'Minimum Set of Data' (MSD) about the location of the incident and identification of the vehicle.


For clarification, the MSD  provided comprises:

Vehicle type (Class of vehicle)

Vehicle Identification (VIN number)

Vehicle Propulsion Storage (Petrol/Diesel/Gas/Electricity etc.)

Vehicle location (where it is now)

Vehicle direction (required in case it is a divided highway, so that emergency responders can get to the correct carriageway)

Confidence in the accuracy of location provided indicator (You may have crashed in a tunnel or other GNSS blind spot)

Number of occupants of vehicle (from seat sensors or seat belt  information)

and possibly 'OptionalAdditional Data'.


'Optional Additional Data' cannot be personal information, but may be information from the car manufacturers about where to obtain wiring diagrams/technical data sheets and other vehicle model specific information, or some information from vehicle sensors (example: battery temperature in electric cars).




















112-eCall is the statutory eCall system required for all NEW light vehicle models from Spring 2018. It is a free service at point of use (just like any 112 emergency call). It is always available. You do not have to register to benefit from the service. It does not connect to the cellular communicaitons network until after an incident is triggered. It is designed to work for the lifetime of the vehicle, in any country in the European Union / EFTA (and other paticipating countries such as Russia) regardless of the owner of the vehicle. (Note operation outside of EU may be subject to different operating conditions). Even if you have sgned up for a commercial service that includes (TSP) eCall, the vehicle owner may opt to use 112-eCall at any time.

Vehicle manufacturers are encouraged to also equip existing model vehicles with 112-eCall.

Aftermarket providers of eCall equipment are encouraged so long as the equipment offers the same high standard of operation.


112 eCall is compliant to the European Standards EN15722, EN 16062, EN 16072, EN 16454


Third Party Service (TPS) Provider eCall

Third party eCall is provided commercialy either as an aftermarket device, or a service which may be operated by a car manufacturer, insurance company, car club, etc. It is normally part of a commercial "driver support" package, which provides a bundle of services, of which the emergency call is just one service. Only one type of eCall is allowed to be operated at any time so the car owner has to choose between the 112-eCall and TPS eCall service (though he/she may default to 112-eCall at any time). In the TPS eCall system, when triggered, the call first goes to the TPS service provider, who then takes on the responsibility to contact the emergency services and put the vehicle occupants in voice contact with the emergency service responder.  The Regulation does not require direct contact between the emergency service provider and the occupants of the vehicle, however the European Standard (EN 16102) does require that 'best efforts'are made to provide direct voice contact between the occupants of the vehicle and the  emergency responder.


TPS  eCall is compliant to the European Standard EN 16102.


A brief explanation about the eCall service
and the eSafety eCall Data Registry



112 Ecall has two elements, - the voice contact with the emergency service responder and the 'minimum set of data ' (summarised above).


The eCall Data Registy provides full detail of the variants of the MSD, and any 'optional additional data' concepts, both semantically and as ASN.1 data definitions.


As stated above, the 'Minimun Set of Data' may contain additiona (non personal) information about the vehicle (Examples: where to obtain wiring diagrams and other vehicle model specific information, or some information from sensors [example: battery temperature in electric cars]).


This additional data is only of use to the emergency responder if the responder understands the data. Therefore vehicle manufacturers, insurers, aftermarket eCall device manufacturers are invited to register such data elements in the eCall Data Registry. Emergency Responders can download this data, free of charge, at any point in time from this website.


Emergency Responders, automotive manufacturers, aftermarket vendors, and eCall service providers may subscribe to an optional additional service (Enhanced DRS) where all such updates are automatically sent to an address of their choice, each and every  time that the registry is updated by the addition of new data concepts, or the revision of existing data concepts .  Thus keeping them automatically up to date, all of the time,


Debunking the Myths



The 112-eCall system uses the mobile phone network to contact the emergency services, but it does not connect to the cellular network unless and after there is an incident that triggers an eCall. So your movements cannot be traced - only the position where you are unfortunate enough to have crashed/activated the eCall, and only AFTER the incident


The Regulation is very specific "Any processing of personal data through the 112-based eCall in-vehicle system should comply with the personal data protection rules provided for in Directive 95/46/EC of the European Parliament and of the Council, and in Directive 2002/58/EC of the European Parliament and of the Council in particular to guarantee that vehicles equipped with 112-based eCall in-vehicle systems, in their normal operational status related to 112 eCall, are not traceable and are not subject to any constant tracking and that the minimum set of data sent by the 112-based eCall in-vehicle system includes the minimum information required for the appropriate handling of emergency calls. This takes into account the recommendations made by the Article 29 Data Protection Working Party and contained in the 'Working document on data protection and privacy implications in eCall initiative', adopted on 26 September 2006"


NOTE: If you use TSP eCall as part of a package of services that use a cellular phone link, then these services have the same traceability and traceability limitations of your (or any) connected cellular phone. Talk to you service provider if this is an issue of concern to you.




NO EXCHANGE OF PERSONAL DATA between 112-based eCall and other eCall systems


The 112-based eCall in-vehicle system and the system providing private or added-value services are designed in such a way that no exchange of personal data between them is possible.





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